Royal Mail Staff Absent at Double Levels in 2018

Caroline Davies
BBC News, Business correspondent

Image source, Getty Images

Royal Mail confirms that the absence rates are twice those recorded in 2018, prior to the outbreak.

The company insists that delivery operations are normal in most parts of the country.

However, an insider with direct knowledge of the operations claims that it is in “horrific”, due to increased demand and sickness leading up to Christmas.

According to the source, “It is much worse than normal Christmas.”

According to them, “The result of people with Covid or stress, along with an increased demand to ship goods via postal and the build up to Christmas had brought us here.”

They added that “sickness levels are about twice the normal level”.

Delivery problems

Royal Mail lists all offices in difficulties on its website. This means that they might not be able deliver their usual services temporarily due to local problems.

According to the firm, 21 of 1200 delivery offices in the country are experiencing delays at present.

According to an insider, however, there may be more serious issues.

  • Three weeks goes by without any postal delivery
  • Royal Mail will keep 10,000 temporary employees

The Royal Mail lists 21 of the worst places as the Royal Mail says. The problem is that they are several weeks behind but backlogs and problems are all over the country,” they stated.

An announcement was made earlier this year by the firm that thousands of temporary workers would be retained due to the high volume of posts it was delivering.

The Communication Workers Union (CWU), however, published an open letter on Friday that stated the current times are still difficult for workers.

Terry Pullinger (deputy general secretary postal of the CWU) wrote, “Trying to maintain a great service throughout the pandemic was incredibly difficult for everyone, especially when you consider the huge annual challenge that is the Christmas period pressure.

The CWU said that managers are to blame, and that postal workers and the general public deserve better.

In the open letter, we also discuss ways that recruitment can be improved, such as by using referrals from family members and friends, or advertising via social media.

Royal Mail spokeswoman said that deliveries are normal in most parts of the country.

We aim to deliver all mail to addresses that we receive six days per week. This may not always be possible for a few local offices due to issues like Covid-related selfisolation or high levels of sick absenteeism, resourcing or other local factors.

The firm provides targeted support to offices with large backlogs in order to quickly restore service for customers.

Is Royal Mail your job? Have you ever experienced delivery delays? Send us an email to share your experience [email protected].

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